Frequently Asked Questions:
How secure is SkinCareBaby.com?
SkinCareBaby.com uses The INVISUS PC Professional Grade Security Service - a comprehensive, multi-layered security system making SkinCareBaby.com always safe and secure.
What shipping method do you use?
SkinCareBaby.com uses UPS ground shipping. Go to our shipping page to see our policies. We offer shipping within the US by UPS. Orders arrive within 3 - 8 business days.
What payment methods do you accept?
We accept Visa, MasterCard, Discover and PayPal through our secure merchant gateway.
Do you accept phone orders or faxes?
We do not accept phone orders or faxes at this time.
How can I sign up for your newsletter?
You can automatically join our e-mail list and sign up for our FREE newsletter by going to the left side of this web page, where you will find a form field to fill in your name and e-mail address.
What is the best way to contact you?
The best way to contact us is by email.
Is it possible to exchange links with SkinCareBaby?
Absolutely! We love exchanging links with good quality and clean sites that relate to babies and toddlers in every way. Please visit our page where you can add your link to our site.
What is your return policy?
We value you as a customer and we appreciate your business. If for any reason you are not satisfied with the product you received and you would like to return it for a full refund please contact us via email telling us the reason for your displeasure, we will give you an authorization number for returning the product. All items must be returned in their original packaging and in new condition.
Baby Safety: Where can I find information on potentially harmful chemicals?
Please refer to the baby information section of our web site for a list of toxic chemicals that we have found.
Can sunscreen be used on newborn babies?
There are no sunscreens on the market that are recommended for children under 6 months old. We suggest you keep infants out of direct sunlight and cover them with hats and clothes when you go out.
Why should I choose organic skin care products for my kids?
A majority of products on the market contain toxic ingredients. Children are more susceptible to these chemicals than adults because kids' brains and bodies are still developing. SkinCareBaby does not sell skin care products with harmful substances in them.
Do you test your baby products on animals?
We don't carry the PETA logo for nothing! Our baby skin care products received PETA's Certificate of Appreciation for our compassionate decision to join PETA's Caring Consumer Project with the assurance that animal tests are neither conducted nor commissioned for our products, formulations, or ingredients. Our Diaper Ointment does contain beeswax.
Can I use your baby products if I am pregnant or nursing?
Some essential oils are not good for pregnant women to use. Please check with a doctor before putting any herbs on or into your body.
Should I do a patch test before using your baby products?
SkinCareBaby carries skin care products made from all natural ingredients, yet everyone is different and some people could be allergic. It is best to do a small patch test before using any new product.
Customer Service
SkinCareBaby strives to provide excellent customer service, if for any reason you are not satisfied with our baby products please send us an email and we will do our best to rectify the situation.
Sales Tax
A 7% sales tax will be added to all orders for New Jersey residents.
How safe are your products and why must you use preservatives?
Our baby products are made in an FDA registered lab and undergo standard bacterial essay (BacT) and before they are ever released to the market undergo CTFA Challenge Testing. Our products are produced using the least amount of preservatives on the market today. We only use a very small amount of a broad spectrum preservative along with up to 14 other natural inhibitors and antioxidants to help with preserving our products. By combining the healing and nutritive benefits of plant extracts and whole food ingredients with the advances of science, we were able to create products that are safe, effective and gentle. In a word, preservatives can guard against impurities and support the healthful actions of nature's finest botanicals, we feel you deserve this kind of protection.
Why do you use plastic bottles instead of glass?
Would you really want to have a glass bottle near a baby's bath tub? We use PET plastic containers which are fully recyclable, so please drop your empty containers in a recycle bin or drop us an email and we will send you a stamped addressed envelope and you can return your empties to us and we will recycle for you!
What is the Truth in Labeling Logo?
What you see on the label is what is in the bottle! We have taken the pledge to produce baby skin care products with as natural ingredients as possible.
Are SkinCareBaby's products vegan?
Yes, we are even Certified Vegan! With the exception of our Diaper Ointment, which contains beeswax.
How do I enter your contest?
To enter our natural skin care products contest, you must click on the "Enter to win a FREE baby skin care travel kit" at the top right hand corner of this page; and fill in your name and email address. If you are the winner of our baby contest, you will be notified by email.
