SkinCareBaby.com uses both FedEx ground and UPS ground shipping. Go to our shipping page to see our policies.
Do you offer rush deliveries?
In most cases, our standard delivery time is 3-7 business days upon the order placement. If there is a need for a Rush Delivery, our express service delivery time is 1-3 business days to accommodate your needs. Go to our shipping page to see our policies.
How do I enter your contest?
To enter our natural skin care products contest, you must click on the "Enter to win a FREE travel kit" at the top right hand corner of this page; and fill in your name and email address. If you are the winner, you will be notified by email.
What payment methods do you accept?
We accept Visa, MasterCard and PayPal through our secure merchant gateway.
Do you accept phone orders or faxes?
We do not accept phone orders or faxes at this time.
How can I sign up for your newsletter?
You can automatically join our e-mail list and sign up for our FREE newsletter by going to the left side of this web page, where you will find a form field to fill in your name and e-mail address.
What is the best way to contact you?
The best way to contact us is by email.
Is it possible to exchange links with SkinCareBaby?
Absolutely! We love exchanging links with good quality and clean sites that relate to babies and toddlers in every way. Please visit our page where you can add your link to our site.
What is your return policy?
We value you as a customer and we appreciate your business. If you wish to return your product for any reason within 30 days you will receive a full product cost refund, the only thing we ask is that you please let us know what you didn't like about the product so that we may look into making a better product for all of our customers.
Safety: Where can I find information on potentially harmful chemicals?
Please refer to the Education section of our site for a list of toxic chemicals we've found.
Can your sunscreen be used on newborn babies?
There are no sunscreens on the market that are recommended for children under 6 months old. We suggest you keep infants out of direct sunlight and cover them with hats and clothes when you go out.
Why should I choose organic skin care for my kids?
A majority of products on the market contain toxic ingredients. Children are more susceptible to these chemicals than adults because kids' brains and bodies are still developing. SkinCareBaby does not sell skin care products with harmful substances in them.
Do you test your products on animals?
No, but we do test on our willing staff, families and friends to see what they like and don't like.
Can I use your products if I am pregnant or nursing?
Some essential oils are not good for pregnant women to use. Please check with a doctor before putting any herbs on or into your body.
Should I do a patch test before using your products?
SkinCareBaby carries skin care products made from all natural ingredients, yet everyone is different and some people could be allergic. It is best to do a small patch test before using any new product.
